He could have explained what kind of maintenance, if any, that I could perform to extend the life of the springs. He could have left information on what kind of springs were installed.

Better communication from the office when the technician is running behind would be helpful. My technician showed up at 5pm. When they finally arrived, they were very professional and knowledgeable about garage doors. I would welcome them back in the future for maintenance or installation of a new door. However, I did not care for your office staff and they lack of customer service. Thank you

Made good suggestive tips for preventative maintenance and parts to improve quality of the door

Conrad arrived on time and performed the 10 point check of my garage door with professionalism. He explained the maintenance necessary for my door to maintain its current condition. I look forward to the next maintenance visit

The technicians who serviced my garage door were very friendly and professional. They took the time to explain the components and maintenance required on our garage door and future practices that I can perform to increase the longevity of our door. They recommended additional services that were not required as a suggestion and not forced.

I would like to take a second to recognize my technician Who provided the maintenance and upkeep on my door. He was incredibly respectful and knowledgeable in regard to his profession. I was incredibly impressed with the level of detailed familiar arity that my technician had in regard to the equipment he was working on

Billing confusion. I was told 1. That the $30 diagnostic fee would come off the bill. If replacing the rollers was $155 then 30 less would total $125. The tune up charge was 69. So the phone wuote was 59+125= $184 and 2. Was told that the tune up was $59 but was charged $69. I was billed $224.

I have always respected the quality and range of Sears services, and this experience was icing on the cake. Dale carefully explained every stage to me and then provided information we would need when we decide to replace the springs. I will definitely want to have him back when we take that next step.

He found incorrect setting on the spring but would not offer help

The technician installed new hardware - rollers, springs to garage door. For a short while, the door was really easy to open and close. NOW, it is impossible to Open. There is a hard shift to one side. I have to manually shift the door to one side, then I have to forceably lift to free the door. I can't understand why this is happening.

Unable to repair opener but gave me info for replacement

Good response time and service; Question - I googled to find the Sears Garage Door repair phone number. During the conversation, I was unsure if this was "Sears" or a "contractor service" or other service. I had to ask if this repair person was coming from "Sears" or an independent repair. I was concerned until the service man arrived in a sears truck wearing Sears apparel. You might want the process to be more clearly identified as Sears.

Cost of the repair and accessories are not reasonably price

The low rating on the CS is due to the fact that inwas out of town and my wife called because the garage door wouldn't open. We had repairs to the only other exit, and the CS said because it could be opened manually, it was no emergency. She was stuck in the house for over Sixteen hours. No emergency crew came out. Steve, a tech who came out the first time, fixed the door. It is not his fault CS took their sweet time to help a 45 year customer. I commend Steve. I do NOT have anything good to say about CS

Very helpful. Tip left to replace bulbs interfering with radio signal

Adam was prompt, respectful and explained everything that needed service. He also described the possible new doors that could be installed.

I would prefer if the time frame for arrival was a 1-2 hour window instead of a 4 hour window

It was super easy to schedule the maintenance, and the worker was very professional. Would certainly recommend these services!

Your guy did a superb job. This is the second time he did so.

Technician arrived on time-did his job to my satisfaction-Thanks

I was totally pleased with all aspects of the product and service. The product is great - the garage door opener is more quiet than expected. The service person installed it in half the time I expected. He did a great job of explaining things and then showing me what it could do.

We are not satisfied the way the new opener wall mount was mounted over our existing opener. It is not aesthetically pleasing

For the price of the parts he charged, I could’ve bought a new opener for same price

Your craftsman was exceptional. His interest and guidance for the future care of the door was terrific. I thank hm for his work and service. P J Aleci

Nothing, I want to thank you for sending your technician so fast for my repair work. Again Thanks

The repair man was very experienced in repairing my garage door opener, very friendly and professional. I would definitely recommend him to my family and friends. Great service!

Ernie and George were extremely professional and efficient. They are an expert in removal, replacement and repair of garage doors as well as explaining to me what I needed to know. I appreciated their knowledge and skill set in completing the new installation in a timely manner. I was so impressed that I will be recommending them to others

Yuval was professional and made the repair in a timely manner

Adam was prompt, respectful and explained everything that needed service. He also described the possible new doors that could be installed.